The Mind Games / Privacy & Cookies Policy

This policy was last modified on April 30, 2019.

Who we are

This is one of its kind shop located in Cyprus selling high quality games, including backgammon, chess boards, casino games and accessories, table and board games, brain teasers and mind games for all ages!

Contact information

The Mind Games

Phone:+35722758844
Email:play@themindgames.com

General legal privacy and data collection, reason for keeping, reason for use and retention disclaimer.

We, at themindgames.com, collect electronically several data when you visit our webpage. This involves, cookies, IP addresses, and other similar information. In the event of placing an order with us, we do collect several other information from you such as, full name, address, telephone numbers and contact details, email address, etc. We assure you, that none of these information are kept in our record for any period of time more than a few hours in case of just visiting our page, or for a few days until we process your order and get it delivered – we automatically delete completed orders after 32 days which is 2 days more than the end of our refund policy. Also, we do not intend to get in touch with you by any way, for any reason, such as advertising or promotional purposes, re-searching projects, or whatsoever, unless you specifically request this from us in writing.

What information we collect and store

We collect personal information about you during the checkout process on our store, when you visit a broken link page – page that does not exist – that displays the message 404, when you request a file that does not exist or you are not allowed to view, when you make login attempt, when you log out, when you change your password and when you send us a message through our contact form.

Contact forms:

• First and Last name
• Email address

We collect your first and last names to be able to provide a more personalised response and we use your email address only to be able to communicate with you on your email address and answer to your inquiry. We do no share or use these information for any other reason. We do not store the information you provide on our website but we store it on the mail server until the inquiry response process is completed.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Security and Logs

We are committed in respecting, protecting and maintaining your privacy. As part of our Privacy Policy, we enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.

You should be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We make use of your IP and username if you have an account into our website and the IP address if you do not to:

• Traffic monitoring and inspection
• Log all activities related to the logging in, logging out and 404 error page landing.
• Security logs that record incidents of login, logouts and 404 errors are kept for 7 days
• Used from the system’s security as a callback to recorded possible malicious activity and restrict IPs that repeat an offend
• Restriction of IPs is made after particular conditions are met, therefore the system need to count the number of incidents to check the conditions and apply restrictions appropriately
• Filtering spam comments – we use your IP – First and Last name and email only for the purposes of identifying spam and possibly malicious comments.
• Process all orders that require cardholder sensitive data in the secure are of the payment processor.
• Encrypt communication between your client and our server using SSL Encryption.

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 7 days.

It is important to log information of this category in order to keep your data on our website secure and to ensure that the website remains clean and free of any malicious entities. We do not use this information for any other reason than performing traffic monitoring and block malicious attacks from breaching the website.

Ecommerce

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate them during checkout for future orders.

We will also store comments or reviews, if you choose to leave them. Reviews are only allowed from users that actually purchased the item they are reviewing so reviews are only accepted from true purchasers, so only people who truly purchased a product can leave a review. In this way we keep the quality of review and we provide a more subjective rating for our products and our customers.

We’ll also use cookies to keep track of cart contents while you’re browsing our site. Please read down to this article for details on how, why and what cookies we use.

How long data is retained

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

The following restrictive rules apply for data retention:

• Accounts are kept for 12 months (365 days) counting from the date a user’s logged in for the last time or placed an order. If a user has orders accounted to them then the orders will be set as guest orders with no data stored on them.
• Pending orders are retained for 3 days.
• Failed Orders are retained for 2 days.
• Cancelled orders are kept for 2 days.
• Completed orders are kept for 32 Days ( Our Refund/Return policy is 30 Days ).
• Data provided during placing a comment will be trashed if considered spam or malicious but can be kept for an indefinite amount of time because we need the information to analyse and take security precautions for spam comments. For example offenders that continue to spam comment will be eventually blocked.
• If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
• Security logs are retained for 7 days.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can also visit your “Privacy Dashboard” located at the top bar above our header logo where you can do the following:

• Request Data Rectification – here you provide the data you need us to correct.
• Request Data Deletion – here you can send us a request to delete all the data you provided and we have them stored.
• Request your Data – here you can send us a request to give you all the data you provided and we have them stored.
• We block all cookies until you accept them. Please use the small icon at the bottom left of the website or click on the Privacy Settings on your Privacy Dashboard to control the cookies you allow and accept.
• You have to accept the privacy policy to send us a message through our contact form
• You have to accept the privacy policy to register on the website.
• You have to accept cookies before they are placed.
• You have to accept the privacy policy before you place an order.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
• IPs that are restricted or locked out from the website

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

Security

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments or reviews) during their scan. For more details, please see Sucuri’s privacy policy.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the here.

Payments

We accept payments through JCC. When processing payments, some of your data will be passed to JCC, including information required to process or support the payment, such as the purchase total and cardholder data.

Contact information

You can contact us or lodge a request or a complaint to play@themindgames.com and we will be more than happy to respond to any inquiry.

• You can also contact us by mail using the following details:
  10 A Karpenisiou Street, Nicosia, 1077
  PO Box: 24984
  Cyprus

Or give us a call at: 00357 22758844

What data breach procedures we have in place

In case of a breach we will inform all the customers that have an account via email and we will report the breach to our local Data Protection Authority within 72 hours. We may ask you to change your password after a personal data breach for security reasons.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you block all cookies from your browser settings you may not be able to use some portions of our Site like tracking cart/basket data changes, find a user’s cart / persistent cart and show you products you viewed recently.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Required cookies

We use WooCommerce as a shopping system and we use a total of 4 cookies. For cart and order processing 2 cookies will be stored. This cookies are strictly necessary and can not be turned off. We use those cookies to have persistent cart for your convenience when you add stuff to your cart and close your browser. You can come back and see the items in your cart so you won’t forget or lose your favourite products. We also use the third cookie to identify and find the cart from our database. We use cookies also to track your recently viewed products when you visit a product so that you can call back and visit a product you might have missed.

We also used technical or session cookies that are used when you login that do not store any personal information but are used to check if you have cookies enabled on your browser, control the session such as check if you are logged in and check/recognise the session after login. These cookies are required for you to use our website and cannot be blocked because the website will not be functional.

Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.

COOKIES

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. The Mind Games has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Changes To This Privacy Policy

The Mind Games may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

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